Considering that America has transited from being a manufacturing country after WWII to a service oriented economy, you can imagine how impacting it could be to see America losing its leadership in this segment. Even if it remains a traditional locomotive, this sector has also suffered in the last two years.
Repartition of US GDP: agriculture: 1.2%, industry: 21.9%, services: 76.9% (2009 est.), source: CIA
Raul Pupo, IT serial-entrepreneur and author of the book "America's Service Meltdown: Restoring Service Excellence in the Age of the Customer", gives US entrepreneurs the keys to remain top world contributors of services. This can be achieved by refocusing on the promise of a customer service excellence, and privileging an ethical long term vision, rather than the current quarterly profit addiction.
You can also see his interview at Money News : Raul Pupo talking about his book
